Privacy Policy

Introduction

At Discover Lebanon Tours, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

Our goal is to provide a transparent overview of how we handle your data to ensure your trust and peace of mind when booking your tours with us. We follow industry standards and best practices to keep your personal information secure at all times.

Information We Collect

When you visit or interact with Discover Lebanon Tours, we may collect the following personal information to provide you with our services and enhance your experience:

Name: To address and personalize our communication with you.
Email Address: Used for booking confirmations, updates, and customer support.
Phone Number: To contact you regarding bookings, tours, or any inquiries.
Location Information: When booking transfers or tours, we may collect pickup and destination details.
Payment Information: Securely processed through trusted third-party services (we do not store your payment details).
Browser and Device Information: Collected to improve website functionality and user experience.
Communication Preferences: To tailor our communications to your interests (e.g., email newsletters, offers).

We collect this information through forms on our website, email inquiries, and when you make a booking or subscribe to our services.

How We Use Your Information

We use the personal information you provide to:

Process Bookings: To confirm and manage your tour or transfer reservations.
Send Notifications: To update you on your booking status, special offers, and other relevant information.
Enhance User Experience: To personalize your experience on our website and improve our services.
Customer Support: To address any inquiries or issues you may have regarding our services.

Sharing Your Information

We may share your personal information with:

Service Providers: Trusted partners who assist in providing our services, such as payment processors or tour operators.
Legal Requirements: If required by law or in response to legal processes, such as to comply with a subpoena or regulatory requirements.
Business Transfers: In the event of a merger, acquisition, or other business restructuring.

We do not sell or rent your personal information to third parties.

Data Security

We take the following measures to protect your data:

Encryption: We use industry-standard encryption technologies to secure your data during transmission.
Access Controls: Restricted access to your data to authorized personnel only.
Regular Audits: Conducting periodic reviews and updates to our security measures to ensure data protection.

User Rights

You have the following rights regarding your data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of any inaccurate or incomplete data.
Deletion: You may request deletion of your personal data, subject to certain legal obligations and retention periods.
Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe instructions provided in those communications.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance Website Functionality: Improve user experience and remember your preferences.
Analyze Usage: Collect data on website usage to help us understand and improve our services.
Personalize Content: Deliver tailored content and advertisements based on your interests.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Changes to the Privacy Policy

We may update our privacy policy from time to time. Any changes will be posted on this page, and we will notify you of significant updates via email or through our website. We encourage you to review this policy periodically to stay informed about how we protect your information.